THE HELP DESK

A little help.
A lot of possibility.

A question, a small snag, a next step.
Let's get you back to making things.

Find your answer

What can we help with?

A good place to start
QUICK ANSWERS

You might be
wondering.

The little things that come up
along the way.

Explore the handbook
Can I use my own domain?

Yes, with Pro Standard or Pro Plus. Register your domain separately, then follow the DNS instructions in Carrd's publishing panel. Pro Lite does not include custom domains.

Connect your domain
Why is my domain still "initializing"?

Domain initialization can take up to an hour. Double-check the DNS records against the exact values in Carrd's publishing panel. If it is still initializing after an hour, follow the official troubleshooting guide or contact Carrd.

Domain troubleshooting
Where are my contact form messages?

By default, messages go to your Carrd account email. Check the form's recipient settings and your spam folder. Form emails come from @mail.carrd.site; allowlisting that domain at your email provider can help.

Form troubleshooting
Can my site have more than one page?

Carrd is built for one-page sites, but sections can act like separate pages. Add a Section Break control and link to its name, such as #about. Visitors can move between sections without leaving the site.

Build with sections
Will mobile edits change my desktop site?

Ordinary content and appearance changes can affect both views, even while you are in Mobile View. To make mobile-only adjustments, open an element's Appearance panel and change its Mobile setting from Auto to Manual.

Fine-tune your mobile layout
Which Pro plan do I need?

Pro Lite is $9/year for 3 sites without custom domains. Pro Standard is $19/year for 10 sites, custom domains, and basic forms. Pro Plus is $49/year for 25 sites and includes advanced forms.

Compare the plans
Does Carrd include SSL for my domain?

Yes. Once your custom domain is correctly connected and initialized, Carrd automatically sets up SSL. If you see a "Not Secure" warning, check the official SSL guide and domain troubleshooting steps.

About SSL
Can I edit my site after publishing?

Absolutely. Open the site from your dashboard, make your changes in the builder, and publish the changes when you are ready. Your live site updates after you publish.

The publishing guide
LET'S UNTANGLE IT

Still need
a hand?

A few details make a big difference. Tell us what you were trying to do and what happened instead.

Your message opens as an email draft. You review it, then hit send.
Prefer the official contact page?
Include the steps you tried and any error message.
To hello@carrd.com